4th Quarter 2019

Welcome to BancLines

OrthoBanc now has a quarterly newsletter! We are excited to not only have another way to keep you informed of things happening here at OrthoBanc, but also to introduce you to the team that works hard for you each day. Enjoy!

PCI Compliance

The Importance of Protecting Your Information

What is PCI Compliance?  PCI Compliance refers to the universal set of standards known as the PCI-DSS, the Payment Card Industry Data Security Standard. The standards apply to all organizations accepting debit or credit card transactions and were put in place by the PCI Security Standards Council composed of major credit card companies including Visa, MasterCard, American Express, Discover and JCB. The Council has placed the responsibility of ensuring your compliance on you – not only are you responsible for your compliance but also for the compliance of your vendors.  For instance, if you use a third-party to process your debit and credit card transactions, you need to ensure that vendor meets PCI standards – just as your vendors are required to ensure that your practice is meeting PCI standards.

We tend to assume that our practices are safe.  We trust our staff, and we feel like they are well-trained and well-informed of the need to be diligent in protecting confidential customer information.  Unfortunately, the concern cannot be limited to your staff but must also include the hacker working to get your information.  No practice is immune, and the regulations affecting your practice are always changing.

Thinking that a data breach won’t happen to us can lead to trouble quickly.  Don’t think so?  Take a look at the list of Cases Currently Under Investigation provided by the U.S. Department of Health and Human Services’ Office for Civil Rights, https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf.  As of May 14, 2019, their list of breaches of unsecured protected health information currently under investigation by the Office for Civil Rights contained 476 covered entities.  Of these 476 entities, 352 were classified as healthcare providers.  Keep in mind that, as required by section 13402€(4) of the HITECH Act, this list only contains breaches affecting 500 or more individuals that have been reported within the last 24 months.

Breaches don’t discriminate.  Even large companies with vast technological resources have come under cyberattack. Organizations such as Anthem Blue Cross, Equifax, Facebook, Google+, Marriott, Orbitz, T-Mobile, TRICARE, UCLA Health System, and Yahoo have been attacked and breached. According to the California Department of Insurance’s website, Anthem reported that their data breach, including current and past enrollees, potentially compromised the information of up to 80 million people. Marriott’s data breach, as reported by the Washington Post in November 2018, exposed the private travel details of up to 500 million of their customers.

Let us help.  Let’s face it – data thieves are becoming more and more sophisticated, meaning you need a solution that can adapt just as quickly as they do.  OrthoBanc offers an easy-to-use PCI Compliance Solution designed to help you navigate the ever-evolving Payment Card Industry compliance regulations.  In addition, our solution provides $100,000 in data breach protection at no additional cost.  Don’t get overwhelmed; we are here to help.  Please reach out at [email protected] or 888-758-0585, option 2, for more information.

iMaxx: Coming Soon

Helping You Navigate the World of Orthodontic Insurance

We are excited to soon be offering our customers an insurance optimization tool! We offered a “sneak peek” at AAO 2019, and we received strong, positive feedback. You have been asking for a tool like this, and we are proud to be delivering soon!

iMaxx is a joint collaboration between OrthoBanc and orthodontic industry insurance expert, Tina Byrne. Tina has a unique skill set, combining vast insurance knowledge and extensive experience in the field of orthodontics to help us offer an intuitive, streamlined insurance solution for your office.

iMaxx Insurance Optimizer will provide you with a way to organize your in-network insurance plans, keep track of your insurance contacts, and make the most of your patient’s orthodontic coverage. More information is coming soon, but if you want to get on the list for a free demonstration, please let us know at [email protected].

The Responsible Portal

The Responsible Portal offers a full array of self-help options for your Responsible Parties. Once logged in to the Portal with the email address provided to your office and their secure password, your Responsible Parties can make updates and more!

  • Update their payment method
  • Make an extra payment
  • Update their contact information
  • Add an authorized user to their account
  • View and print payment history
  • Send a support request

Your Responsible Parties now have an additional way to reach out to our Customer Care Team. Our Responsible Portal has a new Live Chat feature allowing direct access to one of our Customer Service Representatives.

Our Responsible Portal can be found at https://my.orthobanc.com OR https://my.dentalbanc.com.

We Are OrthoBanc

Meet Bill

As one of our original 3 employees, Bill has been part of OrthoBanc since 2000 and serves as our President and CEO. He has been happily married for 40 years, has 4 children and 1 grandchild who he loves to spoil. He is a student of the Bible and enjoys helping others learn more about serving God in their lives. His hobbies include ham radio operation using morse code and nature photography. He would much rather take pictures than have his picture taken.

Meet Alicia

Alicia has been part of OrthoBanc since 2007. Starting as a Customer Service Representative, she has now been a Supervisor for 7 years. She and her husband will be married 12 years this October, and they stay busy raising their 3 girls: Alexis, Sarai and Zoe. Just ask Alicia about her family, and her face lights up. If she isn’t at home, you can probably find her at a Mexican restaurant, and she is patiently waiting out this heat to get to Fall, her favorite season.

Meet Amy

Amy has been with OrthoBanc since 2008; she originally began as a Trainer, but has spent the last 10 years in Sales and now works as our Strategic Accounts Representative. She and her husband stay busy with 4 teenage children. They all love to play sports and watch sports – especially baseball and football. She looks forward to the times she can spend working on her tennis game with her husband or watching college football on her back porch with her family.

Meet Jasmine

Jasmine has been part of the OrthoBanc family since 2008. She enjoys IT work, but also lives for adventure! She likes traveling and loves spending time with her daughter. In her spare time, she will pick up a good book or watch Vanderbilt Football while eating her favorite food – cheese! She always has a positive outlook and is willing to help however she can.