2nd Quarter 2020

So you’re at the drawing board…

Tools for Your Practice’s New Way of Doing Business

Don’t worry, you aren’t alone. We know things are different, but we are here to continue to meet the needs of your practice just as we have been since the COVID-19 pandemic began.

Regular updates have been sent from our CEO, Bill Holt, to keep you in the loop with how business is running and what changes we put in place to assist your practice. If you missed them, they can all be found here: COVID-19 Updates.

Make payment acceptance a Breeze…

OrthoBanc’s point-of-care solution offers not only in-office payments but also customizable payment links that can be sent by email or text message.

Remote Payment Acceptance for Down Payments and Other Single Payments

We are excited to announce that you can now collect down payments and other single payments remotely via a secure payment link. The service is easy to use, but does require that you are set up for our Breeze point-of-care solution. (Since you are already utilizing at least one of our other solutions, the setup process is very simple!)

To learn more about Breeze remote single payment acceptance, request a demo today!

Virtual Presentations with AccepTx Pro

OrthoBanc’s treatment and fee presentation tool allows you to virtually present treatment options and payment terms to your responsible parties. Remote case acceptance is easy with electronic signature of your treatment agreement and in-house forms. Request a demo and let us show you how AccepTx Pro can help you keep doing business.

OrthoBanc Strong

Our Family Perseveres Through Adversity

This past Spring, we saw the COVID-19 pandemic bring changes for all of us. For OrthoBanc, continuing to support our customers meant moving the entire company to a work-from-home setup. Thankfully, our IT team had us ready. As with many of you, we figured out how to work remotely and homeschool our children at the same time.

In addition to the COVID pandemic, Easter weekend brought a new set of challenges as severe weather swept through Chattanooga, Tennessee – OrthoBanc’s home. Our community endured one of the worst tornadoes in our history, leaving many of our team members impacted by the storm damage. Together we have faced everything from power losses, damaged homes and downed trees to entire schools and businesses being blown away. We pushed through, and team members that were without power worked from others’ homes, libraries, and even cars in parking lots of buildings that had free wi-fi. We count ourselves blessed that there were no serious injuries and no loss of life among our OrthoBanc family.

We are truly proud of the work ethic and resilience that each member of our team has shown, and continues to show, during these challenging times. We feel sure that you and your team have similar stories of how your team has endured and persevered together through this time. We have seen so many of you rise to the challenges you have faced, and we would love to share your experiences on Facebook. If you have a story you would like to share with the OrthoBanc community, please email us at [email protected].

We Are OrthoBanc

Meet Carl

Carl is a Software Developer and has been part of our Information Technology Team for 6 years. His first job throwing newspapers beginning at 5 a.m. has made him a lifelong morning person, and he counts himself blessed to be doing what he loves every day. Carl attended college in Arkansas and worked in their data processing department while earning his BS in Mathematics with a minor in Computer Science and Physics. His hobbies include playing with computers, star gazing, writing, and photography. He is most proud of his family which includes his wonderful wife – to whom he has been married over 35 years – a daughter, son, daughter-in-law and grandson.

Meet LaToyia

LaToyia has been part of the OrthoBanc family for 9 years. She started out as a Customer Care Agent in our Care Center, and then a few years later was named the Training Supervisor for incoming Customer Care Agents. Helping people succeed and being a part of a Trainee’s journey at OrthoBanc brings her a sense of fulfillment and is one of the many reasons she enjoys her job. Outside of work, she loves spending time with her family, friends, and boyfriend. She also enjoys traveling, fashion, shopping, Beyonce and the Dallas Cowboys. She always brings a smile to work and is helpful to anyone that comes to her with a question.

Meet Dee

Dee has been part of the OrthoBanc family for 8 years. She began as a Client Trainer on our Sales and Marketing Team and made her way to Sales Operations Manager where she supports our customers and the Sales, Client Support and Marketing Teams. Her heart for others shows in her commitment to her work and her care for each member of her team, not only on a professional level, but also a personal one. She loves spending time with her husband, Mike, her two daughters, and her dog, Pippa. Just ask her, and she has lots of pictures to share. She is super excited to be a first-time grandma this December, as one of her daughters will be welcoming a little boy!